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Refund policy

At Precious Leather, we are committed to providing premium-quality products and ensuring customer satisfaction. However, if you receive a defective item, you may return it within 2 days of delivery for a refund or exchange.

Eligibility for Returns

  • The item must be unused and in the same condition as received.
  • It must be returned in its original packaging with all included accessories.
  • Returns are only applicable for defective or damaged products; we do not accept returns for change of mind.

How to Initiate a Return?

  1. Contact our customer care team within 2 days of delivery via email or phone with your order details and images of the defective product.
  2. Our team will review your request and guide you through the return process.
  3. Once we receive the returned item, our quality team will inspect it.
  4. If approved, we will process a refund or exchange within 7-10 business days.

Refund Process

  • Refunds will be issued using the original payment method.
  • Shipping fees (if any) are non-refundable.

For any return-related concerns, feel free to reach out to our customer support team. Your satisfaction is our priority!